TMC, a global, integrated media company, has named bpm’online CRM the winner of a 2015 CRM Excellence Award, presented by CUSTOMER magazine. CUSTOMER has been the premier publication in the CRM, contact centre and teleservices industries since 1982.
Bpm’online CRM empowers businesses with a full 360° view of their customers and powerful insights that allow managers to make more informed decisions. The innovative software utilises out-of-the-box processes to guide users from sales, marketing and customer service to undertake the most effective actions to accelerate results.
“We are honored to receive this 2015 CRM Excellence Award from CUSTOMER magazine – one of the most prestigious publications in the CRM industry,” says Michael Rooney, SVP & General Manager at bpm’online. “Bpm’online products offer great tools to help companies build strong relationships with their customers, while streamlining and facilitating customer-facing processes. Our mission is to create best-of-breed technologies for process-driven CRM. We believe that we have continually succeeded in delivering on this brand promise, as evidenced by consistently receiving both, great feedback from our customers and recognition from the world’s leading CRM industry experts and thought leaders.”
“The 16th Annual CRM Excellence Award honors bpm’online for being a true CRM partner to its customers and clients,” said Rich Tehrani, TMC’s CEO and Group Editor-in-Chief. “Bpm’online has demonstrated to the editors of CUSTOMER magazine that bpm’online CRM improved the processes of their clients’ businesses by streamlining and facilitating the flow of information,” added Tehrani.
The CRM Excellence Awards winners were chosen on the basis of their product or service’s ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifecycle of the customer.