bpmonline - a flexible CRM alternative

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Bpmonline vs Microsoft Dynamics 365: CRM Comparison

Find out which software is the best fit for your business.

logo of microsoft dynamics sales crm


Bpmonline and Microsoft Dynamics are two of the most popular CRM solutions available on the market today. Although, while both solutions provide sales teams with intelligent tools to increase performance and visibility, there are many distinct differences between these two vendors.

Dynamics 365 has become a well known CRM vendor due to huge Microsoft brand name and the wide range of customisation options. However, recently bpmonline has been rising through the ranks in the Gartner Magic Quadrant and Forrester Research to challenge the top CRM vendors.

With bpmonline's competitive pricing point, powerful automation features and their easy-to-use interface, it has become a great CRM alternative for medium to large companies.

Please note: Agovo is one of the main suppliers for bpm'online CRM in the UK and Ireland and frequently provides content related to bpm’online’s products. Furthermore, all information displayed in this comparison document below is collated from bpmonline.com, dynamics.microsoft.com, g2crowd.com, capterra.com and getapp.com and is accurate as of 20th September 2017. To learn more about the policies for these software reviewing websites, please use the following links: G2Crowd Policy, Capterra Policy, GetApp Policy.

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Data from G2Crowd
- Dynamics 365 Professional
- Bpmonline Team Edition
£48 user/month £17 user/month
- Dynamics 365 Sales Productivity
- Bpmonline Commerce
£62 user/month £21 user/month
- Enterprise 360 Promo
- Bpmonline Enterprise
£147 user/month £35 user/month

Avg. 3.6 Stars

Avg. 4.5 Stars

Overall Score

319 reviews

58 reviews

Ease of Use

299 reviews

7 reviews

Ease of Setup

121 reviews

28 reviews

Ease of Admin

116 reviews

28 reviews

Meets Requirements

298 reviews

58 reviews

Support Quality

240 reviews

Agovo Support

Avg. 7.6

Avg. 8.5

Account & Contact Management


241 reviews


45 reviews

Opportunity & Pipeline Management


221 reviews


43 reviews

Activity Management


232 reviews


44 reviews

Orders & Invoicing


150 reviews


37 reviews

Personalised Reporting


216 reviews


40 reviews

Performance & Reliability


82 reviews


18 reviews

Automation Capabilities


164 reviews


20 reviews

Desktop Integration


199 reviews


40 reviews

Mobile Application


124 reviews


36 reviews



581 reviews


19 reviews

Integration API's


83 reviews


14 reviews

Data Import & Export


94 reviews


12 reviews

Marketplace Applications


72 reviews


12 reviews



Activity Tracking
Automatic Notifications
Available API
Calendar Management
Call Recording

Dependent on VOIP provider

Collaboration Tools
Contact Management
Contact History
Contract Tracking

With Adobe Sign Integration

Customised Reports
Customer History
Customer Segmentation
Customisable Branding
Document Management
Duplicate Detection
Email & Phone Support

Agovo UK Support Available

Email Tracking
Field Sales Management
Filtered Views
Lead Capture & Web Forms
Lead Management
Lead Nurturing
Lead Scoring

Coming Soon.
Q4, 2017

Opportunity Management
Orders & Invoicing
Pipeline Management
Sales Territories
Telephony Integration
User Roles Access
Workflow Design & Management
Data from GetApp
+ Microsoft App Source
+ Bpmonline Marketplace



Free Marketplace Add-on

Coming Soon

Coming Soon

Coming Soon

Getting Started with bpmonline


Here at Agovo, we are the #1 partner of bpmonline in the UK and Ireland. We have over 15 years of experience in the CRM industry and have implemented a range of solutions for a variety of industries. In that time, we have tried and tested many different CRM systems and we can confidently say that bpmonline is one of the most flexible and effective sales tools on the market.

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Watch Our Customer Success Stories


“One of the most important things for me is that the team actually listened to my requirements and then took the time to understand exactly what we needed. Above all, they were very professional in their approach.”

Paul Davison

Director of Sierran

Customers of all sizes use our solutions

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