Increase Customer Retention
with bpm'online service

Build customer loyalty with intelligent out of the box service functionality. Discover bpm'online CRM today.

bpmonline reporting showing great service performance

Discover the pricing of bpm'online sales

Create a phenomenal customer experience

 

Allow your team to manage their cases more efficiently. Using a single agent workplace, your team will be able to close more requests in less time.

screenshot of bpmonline agent desktop showing a unified workplace

Get more done within a singular agent workspace

  • Simple and easy to use
  • Clear list of assigned cases
  • Create individual or team KPIs
Bpmonline illustrating their omnichannel communication features

Improve workforce productivity

  • Integrated tasks and calendar
  • Integrated calls and emails
  • Smart internal social network
Managers workspace within bpmonline to manage cases and SLAs

Keep track of your agent's productivity levels

  • Agent Workplace
  • Supervisor Workplace
  • Queue management and prioritisation
Knowledge base within bpmonline

Gain access to the necessary information at the right time

  • Easy upload any files or text
  • Ratings for Knowledge base article
  • Knowledge base structure
The Service Catalogue Manager within bpmonline CRM

Create an organised list of all services

  • Unified service catalogue
  • Response and resolution times
  • Timely case resolution

And many more features... Discover all available functionality in our specification document below

Download Service Spec

Take a guided tour of bpm'online service

Enhance your customer journey with powerful automation software.

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Watch Our Customer Success Stories

 

“One of the most important things for me is that the team actually listened to my requirements and then took the time to understand exactly what we needed. Above all, they were very professional in their approach.”

Paul Davison

Director of Sierran

Customers of all sizes use our solutions




Get started with bpm'online CRM today

Start building an engaging workforce using bpm'online's intelligent time saving service tools.

Get Started with Agovo -
Bpm'online's #1 UK Partner

Get started today by registering for your free trial / online demonstration.

 

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